References
Amusement Advantage’s first-rate services continue to garner a strong and dedicated client base and key partnerships.Here’s what our customers are saying:
“Amusement Advantage has been a great partner in providing feedback on how our parks are performing. Their shopper evaluations are timely and actionable. We use them for everything from addressing maintenance and operational concerns to recognizing outstanding associates. We also appreciate AA’s flexibility and responsiveness to our needs, such as tweaking evaluations or reformatting reports. Our decision to utilize Amusement Advantage for mystery shopping services has proven to be a great investment.”
“Apex Parks Group uses Amusement Advantage for our Secret Shopper program because they have proven to stand out above their competition. Amusement Advantage specializes in the Amusement Industry and their shoppers are trained on what their clients are looking for as far as KPIs. (Key Performance Indicators) Scott and his Team will work with you on what you want evaluated and how high of a standard you want to hold your team accountable to. The questions and areas of the business inspected are selected by you and you receive back-up via a written report and photos. I would recommend anyone looking to implement an affordable Secret Shopper program to consider Amusement Advantage.”
“I can say quite a bit about how much we like the AA product and how much better it is than the other services we have used. It is a great addition to our in house surveying and we continue to find it well worth our investment. The GM’s and their teams at all the Schlitterbahn parks look forward to the AA surveys. The customizing AA did for us to make sure we get the information we need to measure and continuously improve our guests experience was helpful. The thorough and useful reports are a great snapshot of what the guests’ entire experience is. Anytime we have a question or issue about any part of the process calls are promptly taken and acted upon by the AA team. Managers are using the online comparison tools to check past and current performance and improvement. A very helpful tool!”
“After a detailed selection, we ultimately selected Amusement Advantage to provide exclusive mystery shopping services for our companies based upon your demonstrated integrity, attention to detail, flexibility, and national presence. Amusement Advantage has proven to us on numerous occasions that they can handle a variety of demands in a wide range of cultural attractions – often at a moment’s notice. We highly recommend Amusement Advantage to any visitor service provider looking for such a skilled, responsive, and professional organization to partner with.”
“As VP of Operations, tracking customer service performance across our chain is a top priority for our company. We have had issues with Shopper Companies over the years until we hired Amusement Advantage. They are easy to work with. They understand the family entertainment business. We worked closely with Scot to develop a specific shopper report that fits the needs of our company. We fine tune our shops on a regular basis and they work with us to accomplish our goals. I highly recommend them.”
“The Mystery Shopper Reports provided by Amusement Advantage give us great insight into the guest experience and are invaluable in improving the way we interact with our visitors. We highly recommend their services.”
“I contracted with Amusement Advantage to provide secret shopper reports for the USS Midway Museum in May, 2010. I have been very pleased with the service they have provided – the reports are an invaluable resource to measure our level of customer service. They are an excellent tool for our department managers to not only show areas needing improvement but also provide an opportunity to catch employees/volunteers doing the right thing. They have been extremely responsive and timely to any requests I might have for changes to the secret shopper report. They are professional and thorough and I highly recommend this service to any attraction/museum looking to implement a quality secret shopper program.”
“We started using Amusement Advantage, Inc. after they performed the secret shop that won us the 2009 FEC of the World Award. The shops are very thorough and timely. I would highly recommend them if you are looking for a secret shopping service.”
“Amusement Advantage has helped Mulligan Family Fun Centers increase customer satisfaction year after year. The insights his shoppers provide are invaluable. I would highly recommend Amusement Advantage to any FEC, Amusement Park or service venue.”
“Amusement Advantage Inc. has performed Mystery Shopping Services for our wind tunnel operations. We are very pleased with the results and they are a great tool for helping us to learn how things are from the customer’s perspective. I would recommend his services for any company that wants to learn what their customers are thinking.”
“Amusement Advantage has been absolutely fantastic to work with. They are extremely focused on satisfying the customer. When asked to make changes, they do so quickly. I would highly recommend Amusement Advantage for mystery shopping needs.”
“Amusement Advantage has helped the Columbus Zoo and Aquarium identify guest service needs on a very timely basis. The shopper reports are very detailed. They have been adjusted to our specific needs. We share them with all of management.”
“Amusement Advantage, Inc., is our primary source for monitoring and evaluating out Guest Service results and how those results compare to our standards and goals. The reports provided by Amusement Advantage are extremely accurate, un-biased, and very valuable to our continued success. They have always been a pleasure to work with and provides a reliable, timely, and a communicative service.”
“We have been working with Amusement Advantage since April 2008 and we are happy with the services they provide, as well as the amazing customer service and support we’ve received. Their shops provide us with information and insight on our customer service and operations. Their reports provide a detailed overview of our operations and allows us to quickly make the necessary adjustments to not only meet but also exceed our guests expectations. Their team has been professional and very responsive to our needs and we highly recommend their services”
“Amusement Advantage has always surpassed our expectations. We have their service to be better than anything we have ever tried before with anyone.”
“It initiates conversations about customer service and what we do well and where we do not do as well and why. We chose them because of the format, experience, flexibility and feeling that we were an important client.”
“We recommend Amusement Advantage. I think it is a great service and reasonably priced. It has helped us identify problems from a customer’s point of view.”
“The customizable site review was very helpful to managers in addressing service shortfalls, but also in providing positive feedback to staff.”