Our friendly project managers are just a click or phone call away.
ACTUALLY SCHEDULED for Specific Assignment & Date:
URGENT Questions / Reschedule or Cancel:
- For immediate assistance including rescheduling or to cancel call: 800-362-9946, option 5 (urgent issues). If you reach voicemail be sure to leave a message. Someone will return the call ASAP if necessary. We monitor the phones 9am-11pm Eastern Time every day (7 days a week).
- We also provide Live Chat once signed into the site typically 9am-7pm Eastern Time every day (7 days a week).
- In the event the 800 number does not work, please call 720-938-3594 (emergency only).
- Failure to call to cancel or reschedule an assignment may result in removal from our system.
- Email the scheduler listed on your instructions. You can view these instructions via the link on your Shopper’s Homepage Or you cannot find the address then email:
- Submitting Results: Click on the Submit Results link listed in the appropriate assignment on your Shopper’s Homepage.
- Receipts must be uploaded, they cannot be emailed or faxed. To upload receipts go to your Shopper’s Homepage and click on the link in the Manage Receipt/Picture Uploads column. This will take you to the Uploads screen where you can upload your receipts. If you cannot scan or take a digital picture of your receipts for uploading please see the following FAQ: What if I can’t scan or take a digital picture of my receipts?
Payments / Post Shop Tickets:
- Check your Shopper’s Homepage to see the status of the assignment. Payments are processed via PayPal in 30-45 days from when the report is first submitted. Post Tickets are processed in 21-28 days of receiving results and receipts. If you still have a question contact: firstname.lastname@example.org.
OPEN ASSIGNMENTS & POSTINGS / All Other Questions:
Please do NOT call unless you have an urgent question regarding an assignment you are scheduled to complete. We have prompt response times via email and will address your question in a timely manner.
- Postings / Open Assignments email@example.com
- General Assignment Procedure Questions: please review the extensive FAQ’s Most questions are answered there.
- Logins or Passwords: click here.
- Remove / Delete Profile: Login to your shopper’s profile and click on the Remove Button and hit submit.
Shopper Questions: firstname.lastname@example.org
- Website: email@example.com
- General Company Questions: firstname.lastname@example.org